General Information
Please call our Customer Support line at 734.994.8000 or contact us if you have any questions about the product, specifications, performance or pricing. We will be happy to answer any questions that you may have before you place your order.
Please note that all products ordered from Accuri are For Research Use Only. Accuri products are NOT to be used for in vitro diagnostic testing.
How to Order
You can order an Accuri product by any of the following methods:
- Phone: 734.994.8000
- Fax: 734.994.8002
- Online: contact us
Mail: Accuri Cytometers
Attn: Customer Support
173 Parkland Plaza
Ann Arbor, MI 48103
Purchase Orders
Orders are invoiced net 30 days, after credit approval. We may require prepayment on a pro-forma invoice in some cases. Please ask when ordering.
Credit Cards
We do not accept credit cards at this time. Please call if you would like to use a credit card and we will work out a way to facilitate your purchase.
Prices:
All prices are in US dollars and are subject to change without notice. View the Accuri Price List.
Terms and Conditions
Please download the Accuri Terms and Conditions file for the terms and conditions which govern all purchase orders accepted by Accuri.
Technical Support and Product Service
Accuri's Technical Support team is a group of highly trained cytometer experts who are available to answer your technical and application questions with either your C6 Flow Cytometer or your CFlow software.
Please contact us or call at 734.994.8000 from 8:30 AM until 5:30 PM Eastern Time. If further assistance is required, we can dispatch a Field Applications Specialists to work with you to help you in person.
Warranty or repair service can also be requested by calling 734.994.8000 from 8:30 AM until 5:30 PM Eastern Time. Our technicians will work with you to diagnose your problem. In many cases we can solve the problem over the phone, but if the problem requires in house service, we will provide details on how to handle repair of your instrument.
Information about Accuri's Warranty is available for download.
Distribution Outside North America
Accuri is currently distributing only in North America. We will be adding distributors outside of North America during 2008. Please contact us or call 734.994.8000 if you are interested in becoming a distributor or if you would like to purchase the Accuri C6 Flow Cytometer® outside of North America.